AQW 6241/16-21 Written question to the Minister of Health
To ask the Minister of Health to outline her Department's policy on allocating patient appointments; and whether distance from the hospital is taken into account.
Asked by Kellie Armstrong MLA on 26 October 2016
- Answered
- Written
- After due date
- Tabled
- 26 October 2016
- Answer due by
- 10 November 2016
- Answered
- 25 November 201630 days after tabling
- Department
- Department of Health
- Priority question
- No
Answer
Outpatient appointments are allocated on the basis of the patient’s clinical priority with urgent patients seen and treated first. Patients with the same clinical priority are treated in chronological order. The Health and Social Care (HSC) Trusts operate partial booking systems which allow patients to arrange their outpatient appointments for a date and time that suit them. Six weeks prior to appointment, patients are issued with a letter inviting them to contact the HSC Trust to confirm or make an appointment. If a date does not suit, they are offered an alternative date and time.
HSC Trusts will take into account any specific needs for patients as far as possible and where these are known to the Trust, for example arranging a time, day or location to suit travelling distance and transport arrangements. However some specialities only hold clinics on certain sites so it is not always possible to give patients appointments at a location close to their home. In some cases, patients may be offered an appointment at a more distant site because it has shorter waiting times.