AQW 5749/17-22 Written question to the Minister for Infrastructure
To ask the Minister for Infrastructure whether she will (i) extend the dates; or (ii) reimburse passengers the face value of pre-purchased books of Strangford ferry tickets unable to be used due to the COVID-19 lockdown.
Asked by Kellie Armstrong MLA on 21 July 2020
- Answered
- Written
- Tabled
- 21 July 2020
- Answer due by
- 5 August 2020
- Answered
- 4 August 202014 days after tabling
- Department
- Department for Infrastructure
- Priority question
- No
Answer
Although pre-purchased books of Strangford Lough Ferry Tickets were superseded by multi-journey SmartCards in autumn 2014, pre-purchased tickets were accepted for a further year after which they were no longer valid.
It is my intention to extend by 1 year, the expiry date of journeys on SmartCards, which are not used by customers due to the COVID-19 pandemic and I have asked my Officials to investigate how this can be achieved.
Refunds will not be issued for pre-purchased books of tickets. The Terms and Conditions for use of a multi-journey SmartCard advise purchasers that no refunds will be given for unused journeys.